Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Thank you for visiting us. Here, you can submit a request for BetaSoftware. Please choose from the available options, and we’ll be happy to assist you. Your satisfaction is our top priority!
Enhancement Idea
Share your ideas for improving existing products and request new features.
Required fields are marked with an asterisk*
{"xsrfToken":"e625feba759e97be05bdb0b52758dc4462e1ea9b_lout","branding":{"id":"1","key":"bts","name":"BetaSoftware","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#19407d","headerLinkHoverBGColor":"#19407d","headerBadgeColor":"#19407d"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Looking for Help?","sharedPortalName":"Home","translations":{"en-US":{"helpCenterTitle":"Looking for Help?","sharedPortalName":"Home","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"¿ Buscas ayuda ?","sharedPortalName":"Home","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0948f0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/9877af88-2221-4396-8395-878fc184e1a0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZGE3OTY3Zi02MmIyLTQ4MWYtYjJlYy1hZjgwNDVjZTUzYjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk4NzdhZjg4LTIyMjEtNDM5Ni04Mzk1LTg3OGZjMTg0ZTFhMCI6WyJyZWFkIl19LCJleHAiOjE3Njg4OTk4NjIsIm5iZiI6MTc2ODg5OTI2Mn0.-cYVcnCn8RGeKqNE_-inDHf1rKOwePbWxn6wisFbBbI&client=8da7967f-62b2-481f-b2ec-af8045ce53b5&height=300&mode=fit","bannerMediaApiFileId":"9877af88-2221-4396-8395-878fc184e1a0","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"bts","projectId":10005,"serviceDeskId":1,"name":"BetaSoftware","description":"<p>Hello! \uD83D\uDC4B</p>\n<p>Thank you for visiting us. Here, you can submit a request for BetaSoftware. Please choose from the available options, and we’ll be happy to assist you. Your satisfaction is our top priority!</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"9","name":"Billing and Licensing","descriptionHtml":"","callToAction":"Billing and Licensing","introHtml":"<p>Solve questions relate to pricing, billing and licensing</p>","icon":10536,"iconUrl":"https://betasoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"7","name":"Enhancement Idea","descriptionHtml":"","callToAction":"Enhancement Idea","introHtml":"<p>Share your ideas for improving existing products and request new features.</p>","icon":10539,"iconUrl":"https://betasoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"5","name":"General Information","descriptionHtml":"","callToAction":"General Information","introHtml":"<p>Get assistance for general questions and doubts about our products.</p>","icon":10541,"iconUrl":"https://betasoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[1],"key":""},{"id":"10","name":"New Plugin Idea","descriptionHtml":"","callToAction":"New Plugin Idea","introHtml":"<p>Submit innovative ideas for new plugins that can enhance customer experience and functionality.</p>","icon":10535,"iconUrl":"https://betasoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"6","name":"Report a Problem","descriptionHtml":"","callToAction":"Report a Problem","introHtml":"<p>Report an unexpected program behaviour that requires code correction.</p>","icon":10545,"iconUrl":"https://betasoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://betasoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[5,6,7,10,9]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e77821d0-8399-3ee4-ac24-d375c9ed9564","appLinkName":"","appLinkUrl":"","spaceKey":"BTS","spaceName":"BetaSoftware","spaceUrl":"","isServer":false},"labels":[],"projectKey":"BTS","serviceDeskId":1,"kbLinkDomainURLs":["https://betasoftware.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BTS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZGE3OTY3Zi02MmIyLTQ4MWYtYjJlYy1hZjgwNDVjZTUzYjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg5MDA0NjIsIm5iZiI6MTc2ODg5OTI2MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.mC_fGr4-NwWUh7DjIQyzOz7K8sSv-OT6rBD7xa_-whk","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"8da7967f-62b2-481f-b2ec-af8045ce53b5","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":7,"projectId":10005,"issueType":{"id":"10010","name":"Enhancement Idea"},"form":{"name":"Enhancement Idea","descriptionHtml":"","callToAction":"Enhancement Idea","intro":"<p>Share your ideas for improving existing products and request new features.</p>","instructions":"","icon":10539,"iconUrl":"https://betasoftware.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10059","fieldConfigId":"10168","label":"Affected Product","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10020","label":"Admin Checker","selected":false,"children":[]},{"value":"10021","label":"Remind Me For Jira","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/7","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/7","calendarParams":{"firstDay":0,"date":"2026-01-20T09:54:22+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e77821d0-8399-3ee4-ac24-d375c9ed9564","appLinkName":"","appLinkUrl":"","spaceKey":"BTS","spaceName":"BetaSoftware","spaceUrl":"","isServer":false},"labels":[],"projectKey":"BTS","serviceDeskId":1,"kbLinkDomainURLs":["https://betasoftware.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4ZGE3OTY3Zi02MmIyLTQ4MWYtYjJlYy1hZjgwNDVjZTUzYjUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njg5MDA0NjIsIm5iZiI6MTc2ODg5OTI2MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.mC_fGr4-NwWUh7DjIQyzOz7K8sSv-OT6rBD7xa_-whk","targetCollection":"upload-project-10005","endpointUrl":"https://api.media.atlassian.com","clientId":"8da7967f-62b2-481f-b2ec-af8045ce53b5","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}